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If you are eligible for and have already requested and received a paper check exemption, you do not need to do this again, that exemption will carry forward. If you are an out-of-network provider in Florida, New Mexico, New York or Oregon, and you do not consent to a virtual card payment or you don’t have direct deposit, please call 88 to receive a paper check. *Medical professionals in Colorado, Georgia, New Jersey, Utah and Vermont, as well as Indiana dental professionals, if you do not consent to receive virtual card payment and you don’t want to set up direct deposit, please call 88 to receive a paper check.

For questions on Optum Pay ACH enrollment and ACH status, please call 87.

For general questions, please call Optum Financial Payment Services at 88.

If you already receive payment by ACH through Optum Pay, there is no change to your payment method and there is no action you need to take. The move to electronic payments applies to health care professionals who signed a contract with UnitedHealthcare and currently receive claim payments from USHEALTH via paper check. However, ACH will only apply to future payments and can’t be applied to previous payments made.

You can enroll in ACH even after receiving a virtual card payment.

However, VCPs may be subject to additional terms and conditions, including fees, between you and your card service processor.

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Each VCP is issued for the full amount of the claim payment.You’ll receive a VCP in the mail or via fax (if previously enrolled with correct fax number). A 16‐digit, single-use virtual card will be issued for payment (single or multiple claims).There is no requirement to share bank account information. VCPs are electronic payments that use credit card technology to process claim payments. Virtual card payment (VCP): If you don’t enroll in the ACH payment option, you will receive a virtual card payment from Optum Financial in place of a paper check.

USHEALTHGROUP PROVIDER REGISTRATION

Please note: USHEALTH cannot hold claim payments while your ACH registration is being finalized and your ACH is activated with your financial institution. This should allow enough time for registration to be completed before USHEALTH stops mailing paper checks.

If you prefer this payment option, we encourage you to complete your registration by March 21, 2023.

Once your financial institution receives your ACH information, its approval takes 5–8 business days. To complete your enrollment, you will need to provide your current bank account information, a copy of a voided check and a W9 or bank letter.

Enrollment usually takes less than 10 minutes.

Payments can be routed by the tax ID number (TIN).

Automated Clearing House (ACH)/direct deposit: USHEALTH recommends ACH through Optum Pay™ because it’s the quickest form of payment with no fees for the Optum Pay basic service.Action needed: Choose your electronic payment option USHEALTH Group is a UnitedHealthcare company that offers health plans through 3 insurance company subsidiaries: Freedom Life Insurance Company of America, National Foundation Life Insurance Company and Enterprise Life Insurance Company, all of which access the ChoicePlus network. This change is part of USHEALTH efforts to speed up payments to your practice by moving to digital transactions. are moving to an electronic payments platform and will no longer send paper checks for claim payments* for services provided to USHEALTH plan members. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Please note: The effective date for electronic payments has recently changed from March to April.īeginning in April, the insurance subsidiaries of USHEALTH Group, Inc. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.